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Accessibility statement

Société Générale undertakes to make its website accessible in accordance with Article 47 of Law No. 2005-102 of February 11, 2005. 

To this end, it shall implement the strategy, and actions detailed in its multi-year plan which is currently being drawn up. 

This declaration of accessibility applies to www.societegenerale.ch

Compliance status

www.societegenerale.ch site is partially compliant with WCAG 2.2 Double-A (AA) level due to the non-conformities and deviations listed below. 

Test results

The compliance audit carried out by Ipedis reveals that the compliance rate is 50%:

  • 16 compliant criteria 
  • 16 non-compliant criteria 
  • 24 non-applicable criteria 

Non-accessible content

The contents listed below are not accessible for the following reasons. 

Not compliant

Several elements of non-compliance are described in this document, some of which are recurrent on several pages: 

  • Headings of the different sections are not in heading tags.
  • Some elements visually represent a list but are not recognized as such by the screen reader.
  • Office documents are not accessible and have no alternative.
  • The hierarchy of headings on some pages is irrelevant and does not make it easy for the screen reader user to understand.
  • A data table has presentation attributes.
  • Some table headings are not in title tags <th>.
  • Break tags <br> followed by a space are used to visually create space at the beginning or end of paragraphs.
  • The contrast of certain texts against the background is insufficient.
  • The contact link in the navigation bar does not have a visible title so that the destination can be understood.
  • Some texts on the home page are cut at sizes 100%, 110%, 125%, 150%, 175% and 200% of the browser zoom and the level 1 and 2 of the text enlargement component in the banner.
  • The submit search button is no longer visible at a screen width of 320px.
  • The links leading to the dedicated contact pages cannot be reached using keyboard navigation.
  • The 'GO TO MENU' skip link does not work.
  • The visible names of certain buttons or links are not present in the accessible version.
  • Page titles are not relevant; they do not mention the name of the site.
  • Some links and texts contain technical terms in English, but do not have language attributes.
  • Some links do not mention that they open in a new window.
  • The focus is not completely visible on the "Configure cookies" button.
  • The target size (width) of the button in the middle of the text enlargement component is not large enough.
  • The presence of a sub-menu and its opened status are not indicated by the screen reader.
  • Some buttons do not have relevant names.
  • There is no indication that the search did not find any results and the visible message is not relevant.
  • The search submit button has a label like the field label.

Exempted for a disproprotionate burden

No derogation identified

Content not subject to the obligation of accessibility

No content not subject to the accessibility obligation identified

Establishment of this declaration of accessibility


This statement was made on 12/08/2024. 

Technologies used for the website development: 

  • HTML5 
  • CSS 
  • JavaScript 

The tests of the web pages were performed with the following combinations of user agents and screen readers: 

  • NVDA avec Google Chrome

The following tools were used in the evaluation: 

  • Web Developer Toolbar
  • WAVE
  • WCAG - Contrast checker
  • Accessible Color Picker
  • Taba11y
  • axe DevTools - Web Accessibility Testing
  • Assistant RGAA
  • PDF Accessibility Checker (PAC) 2021

Pages of the site having been the subject of the verification of conformity:  

  • Accueil
  • Mentions Légales
  • Accessibilité
  • Contact
  • Plan du site
  • Charte Cookies
  • Nos bureaux
  • Recherche
  • RGPD
  • Gouvernance

Feedback and contact 

If you are unable to access any content or service, you can contact the website manager to be directed to an accessible alternative or to obtain the content in another form. 

Contact the communication department of Société Générale at the following email address: info-ch@sgcib.com 

Contact channels

This procedure is to be applied in the following case: 

You have reported to the website manager a lack of accessibility that prevents you from accessing any of the content or services of the portal and you have not received a satisfactory response.